Privacy Policy

1.Introduction

Welcome to the ICT Academy of Kerala (‘we,’ ‘our’, or ‘us’). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ictkerala.org (the ‘Site’), and use our services in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the ‘IT Rules’) and other applicable laws.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, such as:

• Name
• Email address
• Phone number
• Postal address
• Payment information
• Any other information you choose to provide
  We may also collect non-personal information, including but not limited to:
• Browser type
• IP address
• Pages visited
• Time and date of visit

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and send you related information
• Communicate with you, including responding to inquiries and sending updates
• Improve our website and services
• Monitor and analyze usage and trends to enhance user experience
• Comply with legal obligations under Indian law

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

• Service providers who assist in operating our website and conducting our business
• If required by law or to protect our rights
• With your consent or at your direction

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information, as required by the IT Rules, 2011, and other applicable laws. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Marketing or Promotional Communications

You may choose to stop receiving marketing or promotional communications from us by following the unsubscribe instructions included in those emails or by contacting us directly.

7. Your Rights

As per the IT Rules and other applicable laws, you have the right to:

• Access your personal information
• Correct or update your personal information
• Withdraw your consent to the processing of your personal information
• Request the deletion of your personal information
• You can exercise these rights by contacting us at info@ictkerala.org

8.Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

9.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

10.Contact Information

If you have any questions about this Privacy Policy, please contact us at info@ictkerala.org
Thank you for trusting us with your personal information.
PS: By providing your personal information to us, you consent to the collection and use of this information under this Privacy Policy.

Security Policy

1.Introduction

At the ICT Academy of Kerala (‘we’, ‘our’, or ‘us’), we prioritize the security of our users’ information. This Security Policy outlines measures to protect data on our website, including downloadable items and dashboards.

2. Scope

This Security Policy outlines the guidelines and practices in place to protect the integrity, confidentiality, and availability of information on ​ictkerala.org
This includes the security of downloadable items and data security of dashboards.

3. Security Measures

3.1 Website and Downloadable Items

• Secure Downloads: All downloadable items are scanned for malware.
• All data transmitted between users and the website is encrypted using HTTPS with TLS (Transport Layer Security) to prevent interception and tampering.
• SSL Encryption: We use SSL encryption for data transmission.
• Regular Updates: Our website and software are regularly updated. We conduct regular security audits and penetration testing to identify and mitigate vulnerabilities.
• We have implemented a continuous monitoring system to detect and respond to security incidents in real time.
• User Authentication: We have Implemented multi-factor authentication (MFA) to enhance security for user logins.
• Access to specific resources, including downloadable items and dashboards, is restricted based on user roles and permissions.

3.2 Data Security of Dashboards

• Encryption: Data is encrypted at rest and in transit.
• Audit Logs: Access and changes are logged and reviewed.
• Secure Coding Practices: Our software development follows secure coding practices.

4 .Data Anonymization and Minimization

Where possible, anonymize sensitive data displayed in dashboards to protect user privacy. Follow the principle of data minimization, collecting and storing only the data necessary for business operations.

5. Data Encryption

We ensure all data stored in dashboards are encrypted using industry-standard encryption algorithms and encryption keys are managed securely and rotated periodically.

6. Compliance

Compliance with legal and regulatory requirements, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

7. Contact Information

For questions or concerns about this Security Policy, please contact us at: info@ictkerala.org
PS: Thank you for trusting us with your data. We are committed to ensuring its security and integrity.

Cookie Policy

At ictkerala.org we use cookies to enhance your experience. By using our website, you agree to the use of cookies as outlined in this policy.

1. Types of Cookies We Use

• Essential Cookies: Necessary for website functionality.
• Performance Cookies: Collect data on website usage to improve performance.
• Functional Cookies: Remember your preferences and settings.
• Advertising Cookies: Deliver relevant ads and measure their effectiveness.

2. Third-party Cookies

In some cases, we use cookies provided by trusted third parties. These third-party cookies may track your browsing habits across different websites and create a profile of your interests. This information is used to make our advertising more relevant to you.

3. Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.

4. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we use cookies.

5. Contact Us

If you have any questions or concerns about this Cookie Policy or our use of cookies, please contact us at: info@ictkerala.org

By continuing to use our website, you agree to the use of cookies as described in this Cookie Policy. Thank you for visiting.

Fee Refund, Cancellation & Deferral Policy

ICT Academy of Kerala

Effective Date: 1^st April 2025

1. Purpose

This policy governs the refund, cancellation, transfer, and deferral of fees paid by candidates for training programmes offered by ICT Academy of Kerala (“ICTAK”). It is intended to ensure a fair, transparent, and consistent process for all candidates. Payment of any programme fee shall be deemed as acceptance of this Refund Policy and all applicable Terms and Conditions of ICTAK.

2. Definitions

For the purpose of this policy:

• Programme means the training programme offered by ICTAK.
• Candidate means the person who has registered for an ICTAK programme.
• Programme Commencement Date means the date officially notified by ICTAK as the commencement date of the Programme.
• Working Days means Monday to Friday excluding Government holidays.
• Refund Request means a written request submitted through the registered email ID.
• Registered email ID means the email address through which the candidate has registered for the programme.
• Registration Fee means the application fee paid by the candidate while applying to the programme.

3. Eligibility for Refund

A candidate shall be eligible for refund only under the following circumstances:

3.1 Programme Cancellation

If ICTAK cancels a programme due to insufficient enrolment, operational reasons, or any other reason, the candidate shall be eligible for refund after deduction of:

• GST and statutory deductions wherever applicable, and
• any non-refundable registration fee, if applicable.

3.2 Voluntary Withdrawal Before Programme Commencement

Refund requests received at least 5 calendar days before the Programme Commencement Date shall be eligible for refund after deduction of:

• applicable payment gateway charges;
• GST and statutory deductions wherever applicable; and
• any non-refundable registration fee notified at the time of admission.

3.3 Programme Postponement

Where ICTAK postpones the commencement of a programme by more than 30 calendar days from the originally announced commencement date, the candidate may either:

• continue with the revised schedule; or
• request a refund under this policy.

4. Cases Where Refund Will Not Be Granted

Refund shall not be available in the following cases:

• Requests received less than five calendar days before programme commencement.
• Requests received after commencement of the programme.
• Candidate remains absent from classes.
• Candidate voluntarily discontinues the programme.
• Candidate fails to submit mandatory documents.
• Candidate is removed due to disciplinary action.
• Candidate violates ICTAK policies.
• Candidate is terminated for misconduct, malpractice, or fraudulent activities.
• Candidate fails to complete payment obligations.
• Scholarships or sponsorships are withdrawn due to the candidate’s default.
• Candidate secures employment after joining the programme.
• Internet connectivity issues or personal technical limitations for online programmes.

5. How to Apply for Refund

Refund requests shall be submitted only through the registered email ID used during admission to:

info@ictkerala.org

The request shall include:

• Full Name
• Mobile Number
• Registered Email ID
• Programme Name
• Batch
• Date of Payment
• Transaction ID
• Amount Paid
• Reason for Refund
• Bank Account Holder Name
• Account Number
• IFSC Code
• Bank Name
• Cancelled Cheque/Passbook Copy (if required)

Incomplete applications may delay processing.

6. Refund Processing

Upon receipt of the refund request:

• ICTAK may verify the authenticity of the request.
• Additional documents may be requested.
• Refunds approved under this policy shall normally be processed within 30 working days after completion of verification.
• The processing time of banks/payment gateways shall be beyond the control of ICTAK.

7. Mode of Refund

Refunds shall normally be made:

• to the candidate’s bank account furnished during refund request.

*Cash refunds shall not be entertained.

8. Deductions

The following deductions may apply wherever applicable:

• Payment gateway charges
• Banking charges
• GST already remitted
• Statutory taxes
• Non-refundable registration fee
• Charges payable to third-party service providers

9. Batch Transfer & Deferral Policy

Subject to seat availability, ICTAK may permit a one-time transfer to another batch if requested at least five calendar days before the programme commencement. Approval shall be solely at ICTAK’s discretion.

Conditions:

• Only one batch transfer / deferral is permitted.
• Request must be made before programme commencement or within the period notified by ICTAK.
• Necessary supporting documents shall be submitted.
• Administrative fee of ₹2,000 shall apply.
• Deferral shall be valid only for the immediate next available batch and, in any case, within six months.
• Programme fee revisions, if any, shall be payable.

10. Force Majeure

ICTAK shall not be liable for delay, suspension, postponement, or cancellation caused by events beyond its reasonable control, including but not limited to:

• Natural disasters
• Floods
• Pandemic
• Government Orders
• Civil unrest
• War
• Lockdown
• Internet or utility failures
• Fire
• Labour disputes

In such cases ICTAK may reschedule, postpone, move the programme online, or provide alternative arrangements instead of a refund.

11. Right to Modify Programme

ICTAK reserves the right to modify:

• curriculum,
• faculty,
• schedule,
• venue,
• learning platform,
• assessment methodology,
• delivery mode (offline/online/hybrid)

without constituting grounds for refund.

12. Fraudulent Transactions

ICTAK reserves the right to withhold refunds where payment has been made through:

• unauthorized cards,
• disputed transactions,
• fraudulent means,
• chargeback requests.

Such matters shall remain subject to investigation.

13. Limitation of Liability

ICTAK’s liability under this policy shall be limited solely to refund of fees, where applicable.

ICTAK shall not be liable for:

• travel expenses,
• accommodation expenses,
• loss of employment,
• loss of opportunity,
• indirect or consequential damages.

14. Dispute Resolution

Any dispute arising out of this policy shall first be resolved through mutual discussion.

15. Policy Amendments

ICTAK reserves the right to amend this Policy from time to time. Any revisions to this Policy shall be communicated to the candidates through appropriate means and shall become effective from the date specified by ICTAK. The latest version published on the official website shall supersede all previous versions.