{"id":12960,"date":"2026-08-07T06:56:45","date_gmt":"2026-08-07T06:56:45","guid":{"rendered":"https:\/\/ictkerala.org\/?page_id=12960"},"modified":"2026-08-10T07:24:40","modified_gmt":"2026-08-10T07:24:40","slug":"cusatfaq","status":"publish","type":"page","link":"https:\/\/ictkerala.org\/en\/cusatfaq\/","title":{"rendered":"CUSAT faq"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" id=\"attributehide\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1310.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:7px;--awb-icon-size:16px;--awb-content-font-size:14px;--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:#0a0a0a;--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color1);--awb-title-color:var(--awb-custom_color_2);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color7);--awb-toggle-hover-accent-color:var(--awb-color4);--awb-title-font-family:&quot;Open Sans&quot;;--awb-title-font-weight:500;--awb-title-font-style:normal;--awb-title-font-size:18px;--awb-content-font-family:&quot;Roboto Condensed&quot;;--awb-content-font-style:normal;--awb-content-font-weight:500;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-12960-1\"><div class=\"fusion-panel panel-default panel-9c952183e69035bb0 fusion-toggle-no-divider\" style=\"--awb-title-color:var(--awb-color5);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9c952183e69035bb0\"><a aria-expanded=\"false\" aria-controls=\"9c952183e69035bb0\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-12960-1\" data-target=\"#9c952183e69035bb0\" href=\"#9c952183e69035bb0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are the eligibility requirements to attend this MOOC course?<\/span><\/a><\/h4><\/div><div id=\"9c952183e69035bb0\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_9c952183e69035bb0\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Students must be from\u00a0<strong>CUSAT<\/strong>.<\/li>\n<li>Students from\u00a0<strong>any branch or discipline<\/strong>\u00a0are eligible to attend this program.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-ac0aa6a2c120dd5d9 fusion-toggle-no-divider\" style=\"--awb-title-color:var(--awb-color5);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ac0aa6a2c120dd5d9\"><a aria-expanded=\"false\" aria-controls=\"ac0aa6a2c120dd5d9\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-12960-1\" data-target=\"#ac0aa6a2c120dd5d9\" href=\"#ac0aa6a2c120dd5d9\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Whom should I contact if I face any technical or payment-related issues?<\/span><\/a><\/h4><\/div><div id=\"ac0aa6a2c120dd5d9\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ac0aa6a2c120dd5d9\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>ICT Academy of Kerala has created a\u00a0<strong>Grievance Portal<\/strong>\u00a0to address technical and payment-related issues. Our support team will review your complaint and respond to your registered email address within\u00a0<strong>24 hours<\/strong>\u00a0of receiving the complaint.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-eac93518dd2f9bbaa fusion-toggle-no-divider\" style=\"--awb-title-color:var(--awb-color5);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_eac93518dd2f9bbaa\"><a aria-expanded=\"false\" aria-controls=\"eac93518dd2f9bbaa\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-12960-1\" data-target=\"#eac93518dd2f9bbaa\" href=\"#eac93518dd2f9bbaa\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> How do I obtain the course certification?<\/span><\/a><\/h4><\/div><div id=\"eac93518dd2f9bbaa\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_eac93518dd2f9bbaa\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Students must successfully complete\u00a0<strong>all course modules<\/strong>, including the\u00a0<strong>formative and summative assessments<\/strong>, to be eligible for the final course certificate.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-4526b78d5d7c859a6 fusion-toggle-no-divider\" style=\"--awb-title-color:var(--awb-color5);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4526b78d5d7c859a6\"><a aria-expanded=\"false\" aria-controls=\"4526b78d5d7c859a6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-12960-1\" data-target=\"#4526b78d5d7c859a6\" href=\"#4526b78d5d7c859a6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> What is the mode of payment, and when should I pay the course fee?<\/span><\/a><\/h4><\/div><div id=\"4526b78d5d7c859a6\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_4526b78d5d7c859a6\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Students are required to pay the\u00a0<strong>full course fee<\/strong>\u00a0at the time of\u00a0<strong>course registration<\/strong>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-1269e604df7d52ec0 fusion-toggle-no-divider\" style=\"--awb-title-color:var(--awb-color5);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1269e604df7d52ec0\"><a aria-expanded=\"false\" aria-controls=\"1269e604df7d52ec0\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-12960-1\" data-target=\"#1269e604df7d52ec0\" href=\"#1269e604df7d52ec0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Is there any provision for a refund?<\/span><\/a><\/h4><\/div><div id=\"1269e604df7d52ec0\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_1269e604df7d52ec0\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>No. The course fee is\u00a0<strong>non-refundable<\/strong>\u00a0once a student has successfully enrolled in the course.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-5e35a7b3a37a55d97 fusion-toggle-no-divider\" style=\"--awb-title-color:var(--awb-color5);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5e35a7b3a37a55d97\"><a aria-expanded=\"false\" aria-controls=\"5e35a7b3a37a55d97\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-12960-1\" data-target=\"#5e35a7b3a37a55d97\" href=\"#5e35a7b3a37a55d97\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are the criteria to access the course modules?<\/span><\/a><\/h4><\/div><div id=\"5e35a7b3a37a55d97\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5e35a7b3a37a55d97\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Students can access the modules sequentially. To unlock the next module, they must:<\/p>\n<ul>\n<li>Complete all learning content in the current module.<\/li>\n<li>Score a minimum of\u00a0<strong>50%<\/strong>\u00a0in the intermediate quiz of the current module.<\/li>\n<li>Students who do not achieve 50% can reattempt the quiz multiple times until they meet the required score.<\/li>\n<li>The next module will be unlocked automatically once the required score is achieved.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"--awb-aspect-ratio:16 \/ 9;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none has-aspect-ratio\" style=\"border:3px solid var(--awb-color3);border-radius:8px;\"><img decoding=\"async\" width=\"1254\" height=\"1254\" title=\"ChatGPT Image Aug 7, 2026, 12_10_35 PM\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271254%27%20height%3D%271254%27%20viewBox%3D%270%200%201254%201254%27%3E%3Crect%20width%3D%271254%27%20height%3D%271254%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/ictkerala.org\/uploads\/2026\/08\/ChatGPT-Image-Aug-7-2026-12_10_35-PM.png\" class=\"lazyload img-responsive wp-image-12972 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" alt \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#f4f8ff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1310.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style>\n\/* FAQ Header *\/\n.faq-header {\n    width: 100%;\n    text-align: center;\n    margin: 0 0 20px;\n    padding: 0;\n    box-sizing: border-box;\n}\n\n.faq-header h2 {\n    font-size: 42px;\n    color: #0b3b47;\n    margin: 0 0 8px;\n}\n\n.faq-header p {\n    color: #666;\n    font-size: 16px;\n    line-height: 1.5;\n    margin: 0;\n}\n\n\/* Category *\/\n.faq-categories {\n    width: 100%;\n    margin: 0 0 12px;\n    padding: 0;\n    box-sizing: border-box;\n}\n\n.faq-category {\n    width: 100%;\n    box-sizing: border-box;\n    background: #f8fbff;\n    border: 1px solid #00a3ff;\n    padding: 3px 18px;\n    border-radius: 8px;\n    font-weight: 600;\n    color: #0b3b47;\n    font-size: 22px;\n}\n\n\/* Expand All Button *\/\n.faq-controls {\n    width: 100%;\n    display: flex;\n    justify-content: flex-end;\n    margin: 0 0 12px;\n}\n\n.faq-expand-all {\n    border: 1px solid #00a3ff;\n    background: #fff;\n    color: #0b3b47;\n    padding: 8px 16px;\n    border-radius: 6px;\n    font-size: 14px;\n    font-weight: 600;\n    cursor: pointer;\n    transition: all 0.2s ease;\n}\n\n.faq-expand-all:hover {\n    background: #00a3ff;\n    color: #fff;\n}\n\n\/* FAQ Container *\/\n.faq-container {\n    width: 100%;\n    max-width: none;\n    margin: 0;\n    padding: 0;\n    box-sizing: border-box;\n}\n\n\/* FAQ Item *\/\n.faq-item {\n    width: 100%;\n    box-sizing: border-box;\n    border: 1px solid #e8e8e8;\n    border-radius: 8px;\n    margin: 0 0 10px;\n    overflow: hidden;\n    background: #fff;\n}\n\n\/* Question *\/\n.faq-question {\n    width: 100%;\n    box-sizing: border-box;\n    padding: 15px 18px;\n    font-weight: 600;\n    cursor: pointer;\n    display: flex;\n    justify-content: space-between;\n    align-items: center;\n    gap: 15px;\n    color: #222;\n}\n\n.faq-question span:first-child {\n    flex: 1;\n}\n\n.faq-question span:last-child {\n    font-size: 22px;\n    min-width: 20px;\n    text-align: center;\n}\n\n\/* Answer *\/\n.faq-answer {\n    display: none;\n    width: 100%;\n    box-sizing: border-box;\n    padding: 0 18px 15px;\n    color: #555;\n    line-height: 1.6;\n}\n\n.faq-answer p {\n    margin: 8px 0;\n}\n\n.faq-answer ul {\n    margin: 8px 0 0 20px;\n    padding: 0;\n}\n\n.faq-answer li {\n    margin-bottom: 5px;\n}\n\n.faq-answer a {\n    color: #0073e6;\n    text-decoration: none;\n}\n\n.faq-answer a:hover {\n    text-decoration: underline;\n}\n\n\/* Mobile *\/\n@media (max-width: 768px) {\n\n    .faq-header h2 {\n        font-size: 30px;\n    }\n\n    .faq-header p {\n        font-size: 14px;\n    }\n\n    .faq-category {\n        padding: 11px 15px;\n    }\n\n    .faq-controls {\n        justify-content: stretch;\n    }\n\n    .faq-expand-all {\n        width: 100%;\n    }\n\n    .faq-question {\n        padding: 13px 15px;\n        font-size: 15px;\n    }\n\n    .faq-answer {\n        padding: 0 15px 13px;\n        font-size: 14px;\n    }\n}\n<\/style>\n\n\n<div class=\"faq-header\">\n    <h2>Frequently Asked Questions<\/h2>\n    <p>\n        Find answers to the most commonly asked questions about the MOOC course.\n    <\/p>\n<\/div>\n\n\n<!-- General Questions Tab -->\n<div class=\"faq-categories\">\n    <div class=\"faq-category active\">\n        <span>General Questions<\/span>\n    <\/div>\n<\/div>\n\n\n<!-- Expand \/ Collapse All -->\n<div class=\"faq-controls\">\n    <button type=\"button\" class=\"faq-expand-all\" id=\"faqExpandAll\">\n        Expand All\n    <\/button>\n<\/div>\n\n\n<!-- FULL WIDTH FAQ LIST -->\n<div class=\"faq-container\">\n\n    <!-- FAQ 1 -->\n    <div class=\"faq-item active\">\n\n        <div class=\"faq-question\">\n            <span>\n                1. What are the eligibility requirements to attend this MOOC course?\n            <\/span>\n            <span>\u2212<\/span>\n        <\/div>\n\n        <div class=\"faq-answer\" style=\"display: block;\">\n            <ul>\n                <li>Students must be from <strong>CUSAT<\/strong>.<\/li>\n                <li>\n                    Students from <strong>any branch or discipline<\/strong>\n                    are eligible to attend this program.\n                <\/li>\n            <\/ul>\n        <\/div>\n\n    <\/div>\n\n\n    <!-- FAQ 2 -->\n    <div class=\"faq-item\">\n\n        <div class=\"faq-question\">\n            <span>\n                2. Whom should I contact if I face any technical or payment-related issues?\n            <\/span>\n            <span>+<\/span>\n        <\/div>\n\n        <div class=\"faq-answer\">\n\n            <p>\n                ICT Academy of Kerala has created a Learner support system\n                to address technical and payment-related issues.\n                Our support team will review your complaint and respond\n                to your registered email address within\n                <strong>24 hours<\/strong>.\n            <\/p>\n\n            <p>\n                <strong>Portal Link:<\/strong>\n\n                <a href=\"https:\/\/ictkerala.org\/app\/login?open=true\" target=\"_blank\" rel=\"noopener\">\n                    Learning Support System\n                <\/a>\n            <\/p>\n\n        <\/div>\n\n    <\/div>\n\n\n    <!-- FAQ 3 -->\n    <div class=\"faq-item\">\n\n        <div class=\"faq-question\">\n            <span>\n                3. How do I obtain the course certification?\n            <\/span>\n            <span>+<\/span>\n        <\/div>\n\n        <div class=\"faq-answer\">\n\n            <p>\n                Students must successfully complete all course modules,\n                including the formative and summative assessments,\n                to be eligible for the final course certificate.\n            <\/p>\n\n        <\/div>\n\n    <\/div>\n\n\n    <!-- FAQ 4 -->\n    <div class=\"faq-item\">\n\n        <div class=\"faq-question\">\n            <span>\n                4. What is the mode of payment, and when should I pay the course fee?\n            <\/span>\n            <span>+<\/span>\n        <\/div>\n\n        <div class=\"faq-answer\">\n\n            <p>\n                Students are required to pay the full course fee\n                at the time of course registration.\n            <\/p>\n\n        <\/div>\n\n    <\/div>\n\n\n    <!-- FAQ 5 -->\n    <div class=\"faq-item\">\n\n        <div class=\"faq-question\">\n            <span>\n                5. Is there any provision for a refund?\n            <\/span>\n            <span>+<\/span>\n        <\/div>\n\n        <div class=\"faq-answer\">\n\n            <p>\n                No. The course fee is\n                <strong>non-refundable<\/strong>\n                once a student has successfully enrolled in the course.\n            <\/p>\n\n        <\/div>\n\n    <\/div>\n\n\n    <!-- FAQ 6 -->\n    <div class=\"faq-item\">\n\n        <div class=\"faq-question\">\n            <span>\n                6. 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